Stitches And Stuff
Cross-Stitch Patterns, and Floss by Mail
Phone: 416 757-7469
Suite 9, 64 Harris Park Drive
Scarborough, ON
M1L 3A7
Please DO NOT send payment of any kind before receiving confirmation that items are available. Discounts, shipping and applicable taxes need to be calculated before payment is made. You will receive a confirmation email with the correct total within a day or two after your order is received.
Use the shopping cart to prepare your order. Click on the Buy Now button beside the item you wish to purchase. You can also use regular e-mail and send a phone number where we can contact you if necessary.
Customer Satisfaction: If you are not happy with your order for any reason, please contact us so we can resolve the situation to your satisfaction.
Payments by credit card: please submit these using PayPal. We no longer process Visa or Mastercard payments directly. There is a link below where you can access PayPal for payments by credit card or PayPal.
For Canadian orders only, you may also pay by cheque or money order (in Canadian funds).
Shipping costs are NOT automatically added. Please wait for confirmation of the total cost of your order BEFORE submitting a payment of any kind.
Please read the important information below before placing your order.
Personal Attention
In order to provide personal attention, please provide a valid e-mail address and/or phone number where we can quickly contact you in case of questions concerning your order.
Convenient Ordering
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24 hours a day, 7 days a week on-line with our secure shopping cart. |
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E-mail your order to xstitch@stitchesandstuff.ca |
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Pay by credit card (through PayPal), cheque (Canadian orders only), money order (in Canadian funds) or PayPal (see below) |
PayPal Payments
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Send your order by e-mail, fax, mail or shopping cart. We will confirm availability of items and the cost of your order including shipping. |
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Return to this page to make the payment. |
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Click on the PayPal payment button to send money immediately. All payments should be in Canadian Dollars. |
Shipping
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We ship worldwide, but overseas shipping costs can be expensive. For all orders outside North America, we confirm shipping costs before sending. |
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Shipping and handling charges as close to actual as possible. |
Returns
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Contact us if you are not satisfied with your order in any way. |
Privacy
The information you provide is for our use
only if there are questions concerning your order.
We will never sell or give your name to anyone without your permission.
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Orders without a valid e-mail address or telephone number will not be processed. |
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All orders are confirmed by e-mail or telephone. E-mails do go astray - if you have not heard from us within 3 days of sending your order, please contact us again. |
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Orders are processed and shipped within three business days if all items are in stock. |
| Orders are billed in Canadian funds. Conversions to other currencies are approximate only. |
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We cannot be held responsible for items lost or damaged in shipping unless the package is duly insured or registered. Special charges may apply. |
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Bulky or heavy items can dramatically increase shipping costs. |
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Shipping charges are a guideline only. Sample postage/shipping costs (Airmail) 1 chart - up to 1-3/4 oz (50 gm) To anywhere in Canada $ 1.50 To anywhere in US $ 2.50 To outside North America $ 4.00 |
Several charts - over 1-3/4 oz but less than .5 lb (50-250 gms)
To anywhere in Canada $ 2.50
To anywhere in US $ 3.50
To outside North America $ 7.00 (up to 200 gms)
Small Packet Rates for items weighing up to 1/2 lb but thicker than 3/4 inches
To anywhere in Canada varies with distance - usually $7 or more
To anywhere in U.S. $ 7.50
To outside North America $9.00 +
A 7% Goods and Services Tax on postage is also payable in certain cases.
We have no control on whether additional customs duty will be added when products are shipped outside of Canada.